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The Communication Journey

The single biggest challenge that nearly every company puts at the top of its list is communication. George Bernard Shaw set us straight on this when he said: “The single biggest problem in communication is the illusion that it has taken place.”

In an industry where technology is advancing faster than ever, and the channels and tools used to communicate internally and externally are growing fast, CloudWave is here to make sure you’re informed, empowered and enabled to communicate with your customers and your staff in the best possible way for them and your business.

Australasia's number 1 cloud contact centre service provider.


We not only make contact centre technology that customers love to use, but through a deep understanding of the contact centre industry, we empower our customers and their employees to innovate by providing the latest technology on the best cloud communications platforms.

Independent contact centre consultants

As independent consultants we'll help you make the best technology choices to meet the communication needs of your business.


Transforming your


When you come to know that effective communication is one of the top ranking challenges amongst all businesses, you begin to realise the impact you can have by providing the best technology available. 


Configured in a way that aligns to the vision of the brand, hence, we transform businesses by creating contact centre technology that customers love to use.


Our cloud technology partners


Start your cloud journey

Call or email us and one of the CloudWave team will walk you through a cloud technology solution to suit your needs

800 627 014

Meet the awesome Cloudwave team

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Gavin Metcalfe

Managing Director NZ

I am passionate about providing New Zealand business with modern customer experiences and telephony solutions.  


Over my career which spans working with customers in New Zealand and internationally, I have seen first-hand the democratisation of technology and the benefits it can bring to business.  Driving differentiated, contextual digital experiences is no longer only the domain of large enterprise and government.  Enabling businesses both large and small to transform with cloud technology is both rewarding and achievable for businesses of any size.


Traditional barriers to entry for innovative digital technology of inflexible commercial constructs, lack of cloud skills or high upfront investment are no more.  


My role is to help New Zealand business transform their customer contact points with modern cloud-based technology, unlocking productivity gains, driving increased customer satisfaction and sales outcomes, while providing agent experiences your staff will love.

Our cloud technology partners


Case Study: Carsguide

Watch our Carsguide case study to see how we built and implement a market leading and innovative IVR solution for their contact centre.

Cars Guide

Case Study: Reckon

Watch our Rekon case study to see how we transitioned their 20 year old on premise contact centre to new world cloud technology with Amazon Connect.

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Our Customer Success Stories

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